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How to Listen
General information, installation instructions, and troubleshooting tips for listening to multimedia broadcasts via the Internet. |
Christmas Devotional Frequently Asked Questions
Where
do I click to listen to or view the broadcast?
After you have properly downloaded and installed a multimedia player, follow
these steps:
1. Return
to the front page of the Christmas Devotional Internet Broadcast.
2. Click on an "Available Streams" link for the language in which you wish to
listen.
Can
I view video streams?
In order to view video streams, you must have a fast Internet connection. A
"fast" connection is defined as an ISDN, DSL, cable, or T1 connection.
Most typical home connections are telephone modem connections. These do not
work well with Internet video streams. If you are having difficulty viewing
a video stream, switch to a lower-bandwith audio stream.
Why
is the audio skipping?
If you are having problems with the quality of your audio stream (sounds choppy),
try listening to the Windows Media 8k stream. This stream may have poor quality
for music and hymns, but will sound good for the talks.
How
do I listen or watch?
In order for you to enjoy our audio and video programming, you'll need to have
special software called a "player" loaded on your computer. The player
software does all the work of taking the audio and video from the lds.org site
and translating it into a format that you can hear and watch on your computer.
This technology is called streaming audio and video. We use the Windows
Media Player from Microsoft
to deliver programming to you.
You will need to get the Windows Media Player installed on your machine if
you do not have it already.
Windows Media Player is free. If you already have it, you are ready
to listen to or view any audio or video content on lds.org. If you are not sure,
click on the buttons below to test your browser.
Test Players
Windows
Media Player test
If a small window pops up and you hear audio, you already have the Windows Media
Player. If your browser warns you that you don't have a necessary plug-in or helper
application, then you will need to download the Windows Media Player.
Download Players
Windows
Media Player
Windows
Media Player for the Mac (Macintosh)
Basic Troubleshooting
If you are unable to receive audio or video content from lds.org, there
could be a problem with your receiving computer, a network congestion problem
from the Internet itself, or a technical problem with lds.org receiving the
feed from the source and redistributing it on the Internet.
Windows
Media Player installation help
Technical
Support Representatives
If your questions have not been answered through the troubleshooting tips on
this page, you may contact technical support representatives by one of the following
methods:
Email: Feedback
