Frequently Asked Questions for Handheld Devices
The Church desires to provide approved material in a variety of formats to benefit members of the Church worldwide.
This new handheld content is an initial effort to provide content to a growing population of handheld device users.
We have started with the content that is applicable to current courses of gospel study, and we plan to add the
current Ensign magazine each month along with other approved documents as resources allow. Please check back
regularly for updates.
Q. Why are only some Church materials available for handheld devices?
A. Our goal is to evaluate the need and value of providing Church materials
in a handheld format. The first step is to provide materials used for
current courses of gospel study. As time and resources allow, we will
make additional materials available. We recommend that you return to
this site at least monthly to check for updates. We also request that
you provide feedback to us regarding the handheld device Web site. Your
feedback will allow us to better serve those who wish to use Church materials
on their handhelds.
Q. Why aren’t the scriptures posted on the Church’s
handheld device Web site?
A. EZ Reader Archives contain the only official handheld version of the scriptures.
Providing the scriptures in all available formats is a priority of
the Church. Due to the sacred nature of the scriptures, the editorial
review process for new format offerings is rigorous and time consuming.
Copies of the standard works on third-party Web sites are not official
or Church approved.
Q. When will foreign language material be made available for handheld
A. We will post non-English materials for handhelds as soon as possible.
Q. When I try to view lds.org content on my handheld reader,
the formatting changes or doesn’t match what I see in print or
on lds.org. What happened and how can I fix it?
A. The Church does not provide technical support for handheld devices
or the reader programs associated with them. All questions about your
handheld device and its reader should be directed to the provider of
the handheld device or reader software. To go to your reader's technical
support pages, visit Technical Support for handhelds. If you find problems with the
reader's support pages, please contact us through the Handheld Feedback page.
Q. How reliable is the Church-related content that I find on Web sites
that are not sponsored by the Church?
A. The Church endorses all content on the lds.org Web site as accurate
and ready for Church-related use. The Church does not endorse or guarantee
the accuracy or stability of Church-related content found on other Web
Q. Why doesn’t the Church endorse content conversion by
unaffiliated third parties?
A. The Church has carefully reviewed the content on lds.org to be accurate
and ready for use by members and friends of the Church. Content conversion
from one format to another by unaffiliated third parties may alter the
content such that the Church cannot confirm nor endorse its accuracy.
Q. What kind of handheld device should I use?
A. The Church does not endorse any particular handheld brand, operating
system, or software.
Q. How can I recommend additional handheld content to be included on
A. You can submit your request through the Handheld Feedback page.
Please be assured that all messages will be read. Also, please know that through
your feedback and our ongoing efforts to better serve our audience, this site will
continue to change and improve.
Q. What happened to the Church’s EZ Reader program and
A. The Church no longer supports the EZ Reader program. Content that
was already developed will remain available, but no new material will
be posted for this reader. The EZ Reader Archives page has basic instructions
on installation and downloading. However, the EZ Reader program will
not work for newer handheld devices. We recommend that you use the
readers offered on the main handheld page. New content will continually
be made available for these reader programs.
Q. What if a link does not work on the Web page?
A. If you find a broken link on one of the Church's Web pages, please notify us
through the Feedback page.
If you are having any technical problems with your device or
software, please contact your respective provider.