Meetinghouse Webcast FAQs

Questions Grouped by Topic


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Creating (Sending) a Webcast

  • How does the Meetinghouse Webcast Communicator differ from other commercially available webcast solutions?

    The Meetinghouse Webcast Communicator combines industry standard technologies with some customizations designed to simplify the steps of producing a webcast event. It captures and encodes the video and audio feeds and sends them directly to a set of media servers managed by the Church. These servers create multiple streams of the captured content, which can be viewed by one or many locations over the Internet. The process is similar to other live webcast solutions. The meetinghouse webcast solution is designed to simplify the process of managing the event and to provide more reliability. 

  • Can I use the Meetinghouse Webcast Communicator for two-way video conferencing?

    The Webcast Communicator is designed only for one-way communications. If you need two-way video communications, consider using Personal Video Conferencing.

  • How many people are needed to manage a webcast event?

    The number of people needed will depend on your situation. We recommend that you have at least two people at the webcasting location: one person to operate the webcast equipment and another to operate the camera. At each receiving location, you need someone to set up and monitor the receiving equipment (Webcast Receiver or computer, projector or TV, and audio). We recommend that you have some form of personal communication in place (such as cell phones or instant messaging) between the locations in case one or more locations encounter an issue that needs to be discussed. 

  • When setting up a webcast, can we choose our own six-digit event code?

    Yes. This is done by the person setting up the webcast. Local units can determine their own methodology for creating event codes. The event codes can be reused, but we recommend that you change your event code from event to event. This will help ensure that your webcast is viewed only by those who are authorized to do so. 

  • Are there any documents describing the entire setup process?

    Click here to view a setup document created by local members in the Europe Area. 

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Viewing (Receiving) a Webcast

  • How many locations can view a meetinghouse webcast at one time?

    The media servers are configured to allow up to 250 receiving locations to view a single event at one time. If you expect more receiving locations for a webcast event, contact the webcast support team at the Global Service Center at least three weeks in advance. 

  • Where do I place the meetinghouse webcast receiver or laptop computer in my building?

    Place the computer or Webcast Receiver close to the projector or TV that you’re using. The precise location will depend on the length of the cable available for connecting the computer or Webcast Receiver to the projector or TV. The connecting cable included with a standard projector, for example, is usually not very long.

    This means you will need to run a network cable from the closest point in the building where Internet access is available to the location where the event is being viewed. In some locations, it is possible to have your building wired so that there is a network jack on the side wall of the chapel stand. In this case, you could run your network cable across the floor from the jack on the stand to the podium area, where you could place the receiving device and a media projector. If you don’t have a wired jack nearby, you can run a network cable up to 100 meters from the nearest available jack. We recommend that you tape the cable to the floor to avoid creating a trip hazard. Use gaffer’s tape or similar instead of duct tape, which can leave a sticky residue.

    In newer buildings, there is an Internet connection on the side of the chapel pulpit.

    Note: No physical changes should be made to your building without consulting the facilities manager that supports your area. 

  • How fast should a laptop or personal computer be to view a meetinghouse webcast?

    Generally, personal computers or laptops with a 1.5 Ghz processor or better and 256 MB RAM or more running Microsoft Windows XP with service pack 2, Windows Vista, or Windows 7 and Windows Media Player will be sufficient to view the webcast. This configuration will support webcast speeds of up to 768 kbps. 

  • Can I set up the receiving device to allow people to view the webcast on more than one screen or in more than one room at the receiving location?

    This is a possibility, though it will require some expertise and effort to set up. You will need something to take the video output from the Webcast Receiver or computer and plug it into the meetinghouse video system. Most meetinghouse video systems use a composite video display format, but most computers do not have a composite video out port. The Meetinghouse Receiver comes with a DVI video out port and a DVI-to-VGA adapter. You will need to purchase an interfacing device (called a scan converter) to take the output from your Webcast Receiver or computer and connect it to your meetinghouse video and audio system. You may also need to purchase a distribution amplifier (DA) or an RF modulator to show the output video using projectors and TV screens in the receiving building.

    It is also possible to set up two receiving devices in different locations within the meetinghouse. However, each device will require its own bandwidth; therefore, depending on the bandwidth available in your meetinghouse, this option may or may not be suitable. Do plenty of testing in advance.

  • Is it possible to view the webcast feed in the same location that I’m webcasting from (for example, view the event from a different room in the building)?

    You could view the webcast at the originating building via the Internet—the same way you would at a receiving location. However, because of the delay, we recommend that you instead leverage the building’s built-in video and audio system—allowing participants in the same building to view and hear the events in real time. By viewing the webcast in the same building, you may negatively impact the amount of bandwidth available for the broadcast.

  • What if my webcast stream doesn’t open in my browser?

    When receiving a webcast, the stream will often open automatically within a browser. However, due to file type associations in browser settings, the stream will occasionally not pull up in the browser. The solution for this problem varies depending on your operating system version, default browser (Internet Explorer, Firefox, Chrome, and so on), and the version of your browser. If you are using Windows 7 with Internet Explorer 8, this is your solution:

    Go to Tools, then Internet Options. Click on the Programs tab, then Set Programs. Select Associate a file type or protocol with a specific program, then look for the protocol called MMS, and set Windows Media Player as the default program.

    For Firefox (Version 6.02 with Windows 7), you’ll use a different solution:

    Go to the top menu bar on your Firefox browser. Click Tools, then Options. Choose the Applications tab. You will see a similar list of programs and protocols.

    Change all of the Windows Media Audio/Video playlist settings over to “Use Windows Media Player (default)” instead of the embedded Windows Media Player. Now instead of showing the stream within the browser, the video will automatically launch in Windows Media Player.

    If these methods do not work for you or you simply want to bypass using your browser, you can always launch Windows Media Player, press Ctrl + U, and paste the link in the box that comes up to watch the webcast.

  • Is there a test stream that is always available that we can use to test a receive location?

    You can go to or They both run 24/7 and loop a session of conference so you will get both speaking and music to test volumes. However, please be aware that some users have reported much different audio levels coming from these test streams compared to their actual broadcast. Do not rely only on these test streams—you should test the actual broadcast well in advance to ensure audio levels are correct. 

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Video and Cameras

  • What video cables do I need to set up my webcast?

    This will depend on your video camera and potentially on the wiring within the building. There are two common types of video cables: RCA composite and S-Video. Check the connections in your building and on your camera to see what you need. Some cameras support both formats, while other cameras support only one. You will need to have cables long enough to reach from the camera to the video jack, which usually is found on the side wall near the back of the chapel (or in the overflow area). Or you’ll need to have a cable that can be run directly to the Meetinghouse Webcast Communicator. 

  • Do I need a video mixer?

    Neither the Webcast Communicator nor the Webcast Software has integrated video mixing capabilities at this time. They are designed to support webcasts using one video source. If you want to transmit video from multiple sources (such as two different cameras or a camera and a laptop), you will need to use a separate video mixer. You can then use the video output from the video mixer for the video source used by Webcast Communicator or Webcast Software.

    We’ve had good success with the Roland VR-3, which is both an audio and video mixer.

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  • Why is our audio capture not working consistently?

    The webcast team at Church headquarters has tested several video and audio capture cards for use with Meetinghouse Webcast Software. We have tested cards for both desktop and laptop PCs. Our strongest recommendation is to use an Osprey video/audio capture card in a desktop PC.

    Video capture can work with devices such as the Roxio USB capture device; however, the audio stream does not consistently come through. You can try bringing the audio feed into your PC through the mic jack on your sound card instead of through the audio jacks on the capture device. However, this may cause your audio and video stream to be out of sync. Again, we recommend using the Osprey card for best results.

  • Our audio appears to be too “hot” (or loud) and/or distorted coming into the Webcast Communicator. What should we do?

    You need to lower the audio level going into the encoder (either the Communicator or a PC with the Webcast software). If you have a mixer between your audio source and the Communicator (or PC), then just lower the output level on the mixer. If you don’t have an inline mixer (we strongly recommend purchasing one), then the audio level needs to be adjusted on the Communicator itself. Warning: Do not adjust this setting if you have started your webcast for your meeting, as it will stop the webcast and reboot the Communicator, and you will have to restart your webcast and everyone connected will have to restart their receiving processes again. This step needs to be done long before your meeting begins.

    On the front panel display of the Communicator, go to the Setup option and push the green check mark button. Then go down to the Adjust Input Volume option, and adjust the volume downward or to the left. 

  • Can we use more than one microphone to capture the audio?

    You can use multiple microphones if you are using an audio mixer to funnel the audio into the Communicator or computer sending the webcast. 

  • What audio mixers have been successfully used in delivering a webcast?

    We recommend the Mackie 402-VLZ3 mixer. It is inexpensive (typically less than USD $100) but works very well for a webcast.

  • What is the difference between an EJ-8, EJ-10, and an EJ-R? How would I use them for webcasting? Where can I get these devices?
    • An EJ-R is used to put line-level audio onto a phone line (that is, the transmit side). This can be used for a backup audio solution to another building in case streaming doesn’t work for some reason.
    • An EJ-8 can adapt different sources of audio into your sound system via the microphone jack (for example, it could be used to adapt from your streaming receiver into your sound system).
    • An EJ-10 can do everything the EJ-8 does and can also receive telephone-line audio. This will be a typical audio backup solution for the receiving location. From the broadcast location you can send backup audio through a phone line using the EJ-R, as described above.

    You should be able to obtain any one of these items from your facility management group. Note: Most buildings in the United States should already have an EJ-8 or EJ-10 (also known as a crab box). An alternative solution may need to be used in other countries.

  • Can I plug the chapel audio system’s speaker amplifier or speaker wiring directly into the Meetinghouse Webcast Communicator?

    No. They operate at different voltages. This will damage the components in the Webcast Communicator and require you to purchase a replacement Webcast Communicator. 

  • I have verified that I’m using all the correct cables and that the audio is coming into the Webcast Communicator correctly, but the Webcast Communicator doesn’t seem to be picking up the audio correctly. What should I do?

    Occasionally, a pop-up control from the RealTek Audio Card can pop up when an audio device is inserted into one of the audio input jacks. The activation of this window will prevent the audio from working correctly until the window is closed. One can address this issue by using a mouse, keyboard, and monitor to view the Windows XP interface. Find the RealTek pop-up, and close it. Go into the toolbar for RealTek, and disable the audio control. 

  • How can I verify that the audio is working correctly on my Webcast Communicator?

    Use Microsoft’s test function found on the Control Panel:

    1. Attach a mouse, keyboard, monitor, speakers, and a sound source such as an MP3 player to the Line In port; a microphone should also be attached to the Mic In port.
    2. Navigate to the Control Panel.
      1. Select Sounds and Audio Devices.
      2. If the Control Panel is in category view, select Sounds, Speech and Audio Devices. Then select Sounds and Audio Devices.
      3. If the Control Panel is in classic view, select Sounds and Audio Devices.
    3. Select the Voice tab.
    4. Click Test Hardware button.
    5. Follow the wizard. It will guide you through the process of recording a paragraph from the mic and testing the line in as well as the speakers. 
  • I hear a soft clicking or popping noise in the background of the webcast. How can I fix that?
    1. Go to the Control Panel, and start the RealTek HD Sound Effect Manager.
    2. Select the Mixer tab.
    3. Click and mute the icons below each of these slider bars: Wave, SW Synth, CD Player, Front Mic, Mic Volume, and Stereo Mix.
    4. Do not mute the Line Volume slider bar.
    5. Click to mute the playback volume below the Playback Volume knob.
    6. Turn the Record Volume knob to approximately 75 percent.
    7. Select Audio I/O tab.
    8. Click the blue tool icon to the right of the Analog label.
    9. Remove the check from the box labeled Enable auto popup dialog.
    10. Click OK.
    11. Click OK.
    12. Exit Control Panel. 
  • What type of audio cable should be used to connect to the Webcast Communicator?

    You can use a 1/8-inch stereo cable jack to feed audio to the Webcast Communicator—a mono 1/8-inch jack will not work. 

  • What do I do to keep people from tripping over the audio, video, and power cables?

    Try to keep cables out of high-traffic foot paths. When cables do have to cross where people walk, use gaffer tape (or equivalent) to cover them. Gaffer tape is a specialized tape used by AV professionals. It is not the same thing as duct tape. Gaffer tape should not be used on wood or painted surfaces. Gaffer tape is available at and may be available at local stores in your area. 

  • What audio cables do I need to set up my webcast?

    This will depend on what is already in place in your building and the option you chose for capturing audio. More on Webcast Audio Equipment

  • What’s the best way to capture the audio from the choir?

    For large choirs, you may want to set up two microphones on tall extended stands (or mic booms). Place microphones at the height of the back row of singer. Try not to get too close to the choir so you won’t pick up individual voices of the choir. Balance the audio between the choir and the organ using an audio mixer.

  • What’s the best way to capture the audio from the organ?

    If your chapel organ has an audio output, run a cable from it into the audio mixer. If your organ does not have audio output you may need to use microphones to capture the organ sound. Sometimes turning up the pulpit microphone will accomplish this. If you are trying to pick up a choir also, we recommend the microphone setup referred to above.

  • What do I use to connect my audio backup phone into the meetinghouse audio system?

    An EJ-10 (as described above) is probably the easiest and simplest way to connect a backup phone to the audio sound system. Read more about audio backup solutions.

  • How do we capture audio for our webcast from the hearing impaired system?

    Use the output jack from one of the hearing impaired receivers, and connect it to the Webcast Communicator or sending computer. Never connect directly into the hearing impaired transmitter. This will damage the sound capture card in the Webcast Communicator. 

  • How do we determine what’s causing the hum in our audio?

    Audio hum can be caused by many things, such as overly long cable runs, lack of shielding of the audio cables, strong nearby electrical sources (motors, transformers, and so on), ground loops, damaged connectors and cables, and impedance and level mismatches. Hum can also be caused by a bad microphone or faulty amplifier or other equipment. Identifying the actual cause in a specific location is usually a process of elimination. Ground loop hum is one of the most common issues, and can be solved in two ways: eliminating the electrical ground connector on the audio equipment with an adapter, or by purchasing a ground loop hum eliminator (EJ-10 and EJ-8 have this feature built-in).

  • What do we do if the audio is not working in one of our receiving locations?

    If you are using a laptop or PC at that receiving location, check to ensure that you have Windows Media Player 11 or later installed on the device. Previous versions of Windows Media Player sometimes have issues playing the audio.

    USB capture devices do fine with video but sometimes have trouble capturing audio. You can try bringing the audio feed into your PC through the mic jack on your sound card instead of through the audio jacks on the capture device. However, this may cause your audio and video stream to be out of sync. Again, we recommend using the Osprey card in a desktop PC for best results.

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Testing and Troubleshooting

  • Should I disable Internet for other devices in my broadcast and receiving locations, or just have an announcement made to meeting participants not to use the Internet on their smartphones and tablets?

    This is becoming an increasingly important issue to address. Without question, it is the best idea to disable all other Internet connections in both your broadcast and receiving buildings in order to dedicate all of your bandwidth to the webcast. We have heard reports over and over again of webcast tests before the meeting going just fine, but then users have problems during the actual meeting. In many cases, it is because members attending the meeting connect to the wireless Internet with their iPhones, iPads, and other Internet-capable devices while in the meeting, and this kills the bandwidth.

    The meetinghouse technologies team is working on a management function on the Meetinghouse Firewall that will allow local leaders to manage Internet access through the firewalls and shut down ports and wireless so that you can dedicate all bandwidth to the webcast. In the meantime, we strongly suggest that during webcast sessions you disable all other Internet usage in the building, especially wireless. 

  • How far in advance should I test our Meetinghouse Webcast implementation?

    As there are many components involved in successfully delivering a meetinghouse webcast, test out your implementation well in advance of the event. Give yourself time to address potential issues with your Internet provider, purchase needed equipment, and adjust any audio or video settings. Conducting a test on the same day of the week and at the same time of day as the actual event is also a good idea. 

  • What should I look for when testing our Meetinghouse Webcast implementation?

    The best way to test your Meetinghouse Webcast implementation is to schedule a practice event in advance of the target event. In your practice events, we recommend you do the following:

    • Validate that you have all the right Meetinghouse Webcast components (including appropriate connectors and cords) in both the sending and receiving locations.
    • Set up all the Meetinghouse Webcast components as if you were setting them up for an actual event. Consider the location of the camera, cables, and sending and receiving devices in relationship to each other, the presenters, and the audience.
    • Plug in the Webcast Communicator or computer, and set up an event. The Webcast Communicator User Guide and the Webcast Software User Guide provide step-by-step instructions for setting up the webcast event. To view a video that shows how to set up the Webcast Communicator, click here.
    • Set up the Webcast Receiver or a computer to view and hear the webcast.
    • As you capture the webcast, validate that the configurations for the audio and video are set properly. For example, the audio may be too soft or too loud (which may cause distortion). While testing, try to test scenarios that may occur in the actual event. For example, if a soloist is going to sing over the pulpit microphone at your event, test out how that will sound. 
  • Who should be involved in testing for the webcast event?

    Because there are multiple locations involved in any webcast, the stake technology specialist needs assistants in each location. Conduct the test sessions with all the people who will provide assistance during the actual event. This will minimize any issues you might encounter and familiarize everyone with the equipment. 

  • After we’ve completed our first webcast event, how often do I need to validate our implementation?

    Testing for subsequent webcast events should not take as much time as the initial setup and testing. But you should test and validate your Meetinghouse Webcast implementation before every webcast. It is recommended you do this at least a week before your event. You want to give yourself time to react if you encounter an issue (such as a missing cable, an Internet connection with reduced bandwidth, or a device that’s not working correctly).

  • Is there anything I should do to prepare for potential issues during our meetinghouse webcast?

    Thoroughly testing the equipment that will be used during a webcast will be your best preparation for resolving issues before the event. Most potential issues will be identified during this testing and can be addressed before the event. Testing ahead of your event will also help you become familiar with the equipment you are using. This will help you address issues should they occur.

    Before your event, consider what you would do if an issue is encountered during the actual event. Talk with those who are assisting you about the potential issues and how you would resolve them. For example, if the laptop at a receiving building freezes, how would you handle this situation?

    If you have a reliable Internet connection and have properly tested your implementation, it will be unusual for you to encounter serious technical issues during the actual event. However, it is always good to be prepared and plan as best you can for an unexpected issue. 

  • What should I do if the Meetinghouse Webcast Communicator stops working?

    Contact the Global Service Center for help if it appears your Webcast Communicator has failed. 

  • What happens if the Meetinghouse Webcast Receiver stops working?

    You can use a computer with Windows Media Player as a backup receiving solution. Contact the Global Service Center for help if it appears your Webcast Receiver has failed. 

  • Why does the remaining buffer not continue when I stop the webcast at the broadcasting location?

    When stopping a webcast from the transmitting location, the receiving locations will also stop. This means that receiving locations will end before playing through the remaining buffer. After your meeting ends (for example, after the closing prayer), it is recommended that you wait a few minutes (at least one minute) before ending the webcast from the transmitting location.

  • What happens if the Meetinghouse Webcast Receiver freezes?

    If the Webcast Receiver freezes, try turning it off and then back on. 

  • Why does my media stream keep breaking up?

    If you are having disruptions in the webcast stream of your event, one of the following situations may have occurred:

    • Your Internet connection could be insufficient or experiencing temporary issues (check to verify that your Internet connection is working properly).
    • Other resources in the building could be competing for your Internet connection’s available bandwidth (check to verify that the Internet bandwidth is not being used by other resources in the building, such as the family history library).
    • If using the Webcast Communicator, the webcast could have been set up in “Test mode” instead of “Webcast mode” (check the Meetinghouse Webcast Communicator to verify the webcast has been set up in “Webcast mode”).

    Because multiple Internet connections are involved, it’s good to establish whether one receiving location is having issues or if all the receiving locations are having issues. 

  • Why can’t any of the receiving locations connect to the webcast?

    There could be a couple of reasons for this issue; to try to resolve it:

    • Verify that the Internet connection at the Webcast location is working properly.
    • Verify that all the cables are properly connected.
    • Verify that the receiving locations have the correct webcast identifiers. Keep in mind that when you set up the event in the Meetinghouse Webcast Communicator, if you enter in fewer than six digits for the event ID, the system will add zeros in front of the number you entered to reach a total of six digits. For example, if you put in 325 as the event ID, the system would change this to 000325. 
  • What do I do if I’m getting an Internet failure message on the Meetinghouse Webcast Communicator?

    First, verify whether or not the failure is with the meetinghouse Internet connection or with the Webcast Communicator itself. To determine this, do the following:

    • Use a computer connected to the Internet in that building to verify that you can connect to the Internet.
      • Using Command Prompt, ping If you cannot ping, you need to contact your ISP.
      • Open a web browser to If you cannot get to this page, check to see if you have a separate content filter.
        • If you do, bypass the filter. Try to get to and do a search. Try the Internet test from the main menu on the Webcast Communicator.
        • If there is no filter, reboot your meetinghouse Internet device. Then go to the main menu in the Webcast Communicator, and try the Internet test. 
  • What if none of the receiving sites are receiving audio?

    Review the Audio Equipment Setup Guide, and verify that you are following the setup instructions. Check the audio devices and cables used in your implementation. Some audio devices (such as the meetinghouse audio system) will have volume controls; try adjusting these. If you are unable to get the audio working, try implementing one of the other four audio options identified in the guide. 

  • The Video Preview screen in the Webcast Software is black; what can I do to get the video to show up?

    Try the following steps to resolve this issue:

    • In the Meetinghouse Webcast Software, go to Edit Settings, and then select the Audio/Video tab.
      • Select the Configure button for the Video Source.
      • Switch the Video Standard from the current setting to a different standard.
        • Examples: Change NTSC_M to PAL_B or change PAL_B to NTSC_M_J
      • Select Apply and/or OK.

    Note: The menu that appears when you select Video Source: Configure is based on your video source. This means, for example, that this menu will vary based on your camera type or the video capture card you are using. The steps detailed above may not apply to your specific webcast hardware-software combination. 

  • I’m having trouble getting the video or audio to work correctly while using the Meetinghouse Webcast Software. What can I do?

    Driver compatibility issues sometimes prevent the video/audio capture card, your PC, and the software used for webcasting from working well together. To troubleshoot potential driver issues, try the following steps. (Note: These instructions were written based on Microsoft Windows 7 menus.)

    1. Verify that the video and audio are available under Windows Media Encoder.
      1. Open Windows Media Encoder (Click Start, All Programs, Windows Media, and then Windows Media Encoder).
      2. Select Broadcast a Live Event for the session.
      3. Select the video and audio devices that you want to use for your event.
        1. If you have a video or audio device connected to your computer, but the device doesn’t show up on the respective video or audio list, then proceed to step 2 below.
        2. If the connected video and audio devices are available in Windows Media Encoder, they should be available in the Meetinghouse Webcast Software.
      4. If they are not available, please send the following information to
        1. Video/audio capture card type, operating system name and version, processor architecture and Meetinghouse Webcast Software version, and a brief description of what problem you are experiencing.
    2. Install correct video/audio drivers.
      1. Open Device Manager.
        1. Right-click on My Computer, and select Manage.
        2. Under System Tools select Device Manager.
      2. From the Device Manager menu tree, expand Sound, video and game controllers.
      3. Right-click the video or audio device in question, and select Uninstall. Note: For capture devices that do both video and audio, repeat the process for both video and the audio drivers.
      4. After the device has been uninstalled.
        • Right-click Sound, video and game controllers and select Scan for hardware changes.
        • Your device should show up under Other Devices in the Device Manager menu tree.
        • Right-click the device, and select Update Driver Software . . .
        • Select Search Automatically (this should find and install the driver automatically).
    3. Delete the broadcast.job.xej file.
      1. Open Windows Explorer.
      2. Click Organize/Folder and Search Options/View, and make sure that “Show hidden files, folder and drives” is checked.
      3. Go to file location C:\users\{your username}\AppData\Local\Meetinghouse Webcast.
      4. The file should be named Broadcast.job.xej.
      5. Delete it, and then start Meetinghouse Webcast Software and reselect your devices.

        Note: If Windows Update cannot find a driver for the device, you will need to obtain the driver from the specific vendor. Most companies have the latest drivers available for download from their websites. For example: Note: Some cards display the video source but not the audio. You can also check this by doing the following:
        • Right-click the Speaker icon in your system tray (if visible).
        • Select Recording devices.
        • Verify that your recording device is present in the device list and is showing responses in its VU meter.
  • When should I stop a webcast from the transmitting location?

    When stopping a webcast from the transmitting location, the receiving locations will immediately stop. This means that receiving locations will end before playing through the remaining buffer. After your meeting ends (generally, after the closing prayer), it is recommended that you wait a few minutes (at least one minute) before ending the webcast from the transmitting location.

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