Questions Grouped by User Type
Leaders and Clerks
Why am I seeing birthdates and other private membership information for members in my ward?
In the iOS and Android versions of LDS Tools, members of stake presidencies, bishoprics, stake and ward clerks, executive secretaries, and ward council members, including their counselors and secretaries, are provided with additional membership data and reports. This information is provided to assist these leaders in their callings to minister to their ward members. The information should be used appropriately and treated as sensitive by these leaders to help ensure the data privacy of their ward members.
Why do I have to set up a passcode or PIN to use the app?
Members of stake presidencies, bishoprics, and ward councils (including counselors and secretaries), and stake and ward clerks and executive secretaries can view reports and membership data for their units. To view this additional leader data, you are required to set up a passcode on iOS devices or a PIN on Android devices to help prevent unauthorized access. After a 60-minute timeout period for each session, you will be prompted to reenter your passcode or PIN. All users of LDS Tools can set up a passcode or PIN by going to Settings in LDS Tools.
Can I get access to the same data and reports in LDS Tools that I can access through Leader and Clerk Resources (LCR)?
As selected data and reports are made available in LDS Tools, you will have the same access to them as you do in Leader and Clerk Resources (LCR) on LDS.org. Not all data and reports available through LCR is available in LDS Tools.
Why do some members show up in Leader and Clerk Resources (LCR) but not in LDS Tools?
Currently in LDS Tools, only bishopric members can see ward members who have opted to keep their information private.
I am a ward clerk and updated information for a member in my ward, but LDS Tools isn’t reflecting the change; how can I update LDS Tools?
When you sync your data in LDS Tools, the information is downloaded from the Church’s membership database. If the change is not appearing in LDS Tools after you have updated the record in MLS, it hasn’t propagated through all the Church databases yet.
Why isn’t the same membership data and reports information currently in the iOS and Android versions of LDS Tools also available in the Windows version of LDS Tools?
Adding additional membership data and reports to the Windows version of LDS Tools that currently exist in the iOS and Android versions of LDS Tools is being evaluated, but no timeline has been established at this point.
All Users: General Issues
After I updated to the new version of LDS Tools I started getting error messages and cannot use the app. How can I fix this?
To resolve this issue, try force closing the app and reopening it.
How can I see the directory for other wards or branches in my stake or district?
Once you have tapped on a menu item such as the directory, to change units, just tap on the currently selected unit’s name at the top of the screen, and then select the desired unit from the drop-down menu.
How can I keep notes about members in LDS Tools?
In order to ensure the privacy of members and comply with data privacy laws, LDS Tools does not allow users to record notes about members.
I do not remember my LDS Account login information; how can I reset it?
For help with your LDS Account username or password, please visit: https://ldsaccount.lds.org/recovery.
When I try to sign in to LDS Tools, I get an “Error Downloading” message, how can I sign in?
This is because your LDS Account is not associated with your Church Membership Record Number (MRN). Visit the LDS Account registration page to add your MRN to your LDS Account and then try signing in to LDS Tools again.
Is it possible to view information for members outside of my stake or district?
No, it is not possible. You are authorized to view information only for members who are in your stake or district or in stakes or districts in which you have a calling. This includes any members that you may have added to a custom list. If a member that is in your custom list moves out of your stake or district, they will be removed from the list the next time you sync your data.
When I choose to add a member to my mobile device contacts, what information is included?
When tapping “Add to Contacts” for an individual member in the directory, you are given the option to create a new contact or to update an existing contact. After making a selection, the following fields are added for the contact:
- Phone (personal and household)
- Email (personal and household)
If you choose to update an existing contact, the fields will be added only if they aren’t already listed for the contact or if they are listed but do not match exactly. For example, if there is already a phone number listed for the contact but it does not match a number being imported, then the field is duplicated to ensure existing data is not deleted or overwritten.
What system-access permissions does LDS Tools require from my mobile device?
LDS Tools requires:
- Permission to determine if an Internet connection is available and to access the connection to sync data.
- Permission to write the LDS Tools database and cached images to external storage on your mobile device.
- Permission to add an individual to personal contacts on the mobile device.
- Permission to add an event from the stake calendar to the personal calendar on the mobile device.
- Permission for authorized users (household members for their own household or ward administrators) to take pictures of members and upload them directly in LDS Tools, which will also add the photos to the LDS.org membership directory.
- Permission to use Near Field Communication (NFC), if it is available on the mobile device, which allows users to tap devices to show individual members or events.
- Permission to tap on phone numbers and call them directly from LDS Tools.
- Permission for LDS Tools to use wireless Internet, mobile cell data, or the Global Positioning System (GPS) to determine the device's location when using the Maps feature in LDS Tools.
All Users: Data Issues
I just downloaded the new version of LDS Tools on my iPhone and now my directory is blank. How do I get my directory list back?
We apologize for this issue. In order to get your directory data to appear again, tap sort in the top right corner of the directory screen and select an option (e.g. Household, Individual, Family). Your directory data will then display.
When I perform a sync to download my data on my iPhone, I get an error message. Why can’t I download my data?
If cookies are currently blocked in your Safari web browser settings, you will not be able to sync your data in LDS Tools. To update this setting, tap on the Settings app on your iPhone or iPad, and then tap on Safari and then on Block Cookies. Then, under Privacy & Security, change the setting to either From third parties and advertisers or Never. After updating this setting, force LDS Tools to close, and then reenter LDS Tools before performing a sync of your LDS Tools data.
Why are members of my ward or branch not listed in the directory?
On the membership directory on LDS.org (https://www.lds.org/directory) or in LDS Tools, members can choose to allow some or all of their individual or household photos and contact information to display. In certain countries, due to data privacy laws, all members are opted out by default (in other words, their information is not shown), and members have to opt in to make their information available. If members choose to opt out, their information will be available only to certain leaders on the membership directory on LDS.org and in LDS Tools.
I found incorrect or incomplete data in LDS Tools; how can I fix it?
You can add or update photos and contact information, including phone numbers or email addresses for yourself or members of your household in LDS Tools. To update any other data in LDS Tools, you will need to contact your ward or branch clerk.
The pin for a household on the map is in the wrong place, how do I fix it?
For instructions on correcting the location of a household on a map, click here.