LDS Tools FAQs

Login and Sync

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Update Information

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Privacy and Visibility

  • Why can’t other members in my ward or stake see me in the directory?

    Verify your privacy settings by selecting yourself from the directory. Then select Edit and verify and update your visibility settings as desired.

  • Why are members of my ward or branch not listed in the directory?

    Members can choose to allow some or all of their individual or household photos and contact information to display. In certain countries, due to data privacy laws, all members are opted out by default (in other words, their information is not shown), and members have to opt in to make their information available. If members choose to opt out, their information will be available only to leaders.

  • Why am I seeing birth dates and other private membership information for members in my ward?

    Members of stake presidencies, bishoprics, stake and ward clerks, executive secretaries, and ward council members, including their counselors and secretaries, are provided with additional membership data and reports. This information is provided to assist these leaders in their callings to minister to their ward members. The information should be used appropriately and treated as sensitive by these leaders to help ensure the data privacy of their ward members.

  • Why can’t I view information for members outside of my stake or district?

    You are only allowed to view information for members who are in your stake or district or in stakes or districts in which you have a calling. This includes any members that you may have added to a custom list. If a member that is in your custom list moves out of your stake or district, they will be removed from the list the next time you sync your data.

  • Why can’t I keep notes about members in LDS Tools?

    In support of the Church’s data privacy policy, LDS Tools does not allow users to record notes about members.

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Missing or Incomplete Data

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