The time to listen is when someone needs to be heard.
—Elder Marvin J. Ashton
“How forcible are right words!”
“Put off all these; anger, wrath, malice, blasphemy, filthy communication out of your mouth.”
“But to do good and to communicate forget not: for with such sacrifices God is well pleased.”
“Let every man be swift to hear, slow to speak, slow to wrath:
“For the wrath of man worketh not the righteousness of God.”
“For in many things we offend all. If any man offend not in word, the same is a perfect man, and able also to bridle the whole body.”
“Beware lest there shall arise contentions among you.”
“For our words will condemn us.”
“He that hath the spirit of contention is not of me, but is of the devil, who is the father of contention.”
“And see that there is no iniquity in the church, neither hardness with each other, neither lying, backbiting, nor evil speaking.”
“Cease to find fault one with another.”
“Cease to contend one with another; cease to speak evil one of another.
“Cease drunkenness; and let your words tend to edifying one another.”
Elder Neal A. Maxwell
“Communication, of course, needs to take careful account of the realities of our mortal relationships in order to avoid errors.
“William Edward Norris said:
“We must be prudent and discreet and yet be willing to communicate, for true brotherhood is such that our friends and families will blow away the chaff in our communications—and do so with the breath of kindness.
“Thus one of the biggest blocks to Christian communication is that we are so afraid of being misunderstood. So, when in doubt, we withhold. Yet Paul said to speak the truth in love; we can then take the chance. We worry (and understandably so) that some communications will only produce more distance. But silence is very risky, too. …
“Usually, when we do not know somebody, it is difficult for us to trust them, and this becomes a restraint upon communication and growth. Opening the windows of the soul helps us to build healthy relationships. But if those windows are always closed or the blinds are drawn, it is difficult to help; one simply does not know what is needed” (All These Things Shall Give Thee Experience, 81–82).
Elder Marvin J. Ashton
Of the Quorum of the Twelve Apostles
In Conference Report, Apr. 1976, 79–82; or Ensign, May 1976, 52–54
Some weeks ago a bewildered father asked, “Why is it I seem to be able to communicate with everyone except my own son?”
I responded with, “What do you mean you can’t communicate with your son?”
“It’s just that whenever I try to tell him anything, he tunes me out,” he replied.
During our private discussion which followed, and very often since, I have concluded that perhaps one of the principal reasons we fail to relate appropriately with family members is because we fail to apply some basics of personal communications. In Hebrews 13:16 we read, “But to do good and to communicate forget not; for with such sacrifices God is well pleased.” Communications in the family will often be a sacrifice because we are expected to use our time, our means, our talent, and our patience to impart, share, and understand. Too often we use communication periods as occasions to tell, dictate, plead, or threaten. Nowhere in the broadest sense should communication in the family be used to impose, command, or embarrass.
To be effective, family communication must be an exchange of feelings and information. Doors of communication will swing open in the home if members will realize time and participation on the part of all are necessary ingredients. In family discussions, differences should not be ignored, but should be weighed and evaluated calmly. One’s point or opinion usually is not as important as a healthy, continuing relationship. Courtesy and respect in listening and responding during discussions are basic in proper dialogue. As we learn to participate together in meaningful associations, we are able to convey our thoughts of love, dependence, and interest. When we are inclined to give up in despair in our efforts to communicate because other family members have failed to respond, perhaps we would do well not to give up, but rather to give and take in our conversations. How important it is to know how to disagree with another’s point of view without being disagreeable. How important it is to have discussion periods ahead of decisions. Jones Stephens wrote, “I have learned that the head does not hear anything until the heart has listened, and that what the heart knows today the head will understand tomorrow.”
Let me share with you seven basic suggestions for more effective family communication.
To be effective, family communication must be an exchange of feelings and information.
1. A willingness to sacrifice. Be the kind of a family member who is willing to take time to be available. Develop the ability and self-discipline to think of other family members and their communication needs ahead of your own—a willingness to prepare for the moment—the sharing moment, the teaching moment. Shed the very appearance of preoccupation in self, and learn the skill of penetrating a family member’s shield of preoccupation. Sad is the day when a daughter is heard to say, “My mother gives me everything except herself.”
Too early and too often we sow the seeds of “Can’t you see I’m busy? Don’t bother me now.” When we convey the attitude of “Go away, don’t bother me now,” family members are apt to go elsewhere or isolate themselves in silence. All family members on some occasion or other must be taken on their own terms so they will be willing to come, share, and ask.
It takes personal sacrifice to communicate when conditions are right for the other person—during the meal preparation, after a date, a hurt, a victory, a disappointment, or when someone wants to share a confidence. One must be willing to forego personal convenience to invest time in establishing a firm foundation for family communication. When communication in the family seems to be bogging down, each individual should look to himself for the remedy.
If we would know true love and understanding one for another, we must realize that communication is more than a sharing of words. It is the wise sharing of emotions, feelings, and concerns. It is the sharing of oneself totally. “Who is a wise man and endued with knowledge among you? let him shew out of a good conversation his works with meekness of wisdom.” (James 3:13.)
2. A willingness to set the stage. The location, setting, or circumstances should be comfortable, private, and conversation-conducive. Effective communications have been shared in a grove of trees, on the mount, by the sea, in family home evening, during a walk, in a car, during a vacation, a hospital visit, on the way to school, during the game. When the stage is set, we must be willing to let the other family member be front and center as we appropriately respond.
Months and years after the score of a baseball game is long forgotten, the memory of having been there all alone with Dad will never dim. I’ll not soon forget a ten-year-old girl excitedly telling me she had just ridden in the car with her daddy all the way from Salt Lake to Provo and back. “Was the radio on?” I asked. “Oh, no,” she responded, “all Daddy did was listen and talk to me.” She had her daddy all to herself in a setting she’ll not soon forget. Let the stage be set whenever the need is there. Let the stage be set whenever the other person is ready.
3. A willingness to listen. Listening is more than being quiet. Listening is much more than silence. Listening requires undivided attention. The time to listen is when someone needs to be heard. The time to deal with a person with a problem is when he has the problem. The time to listen is the time when our interest and love are vital to the one who seeks our ear, our heart, our help, and our empathy.
We should all increase our ability to ask comfortable questions, and then listen—intently, naturally. Listening is a tied-in part of loving. How powerful are the words, “Wherefore, my beloved brethren, let every man be swift to hear, slow to speak, slow to wrath:
“For the wrath of man worketh not the righteousness of God.” (James 1:19–20.)
4. A willingness to vocalize feelings. How important it is to be willing to voice one’s thoughts and feelings. Yes, how important it is to be able to converse on the level of each family member. Too often we are inclined to let family members assume how we feel toward them. Often wrong conclusions are reached. Very often we could have performed better had we known how family members felt about us and what they expected.
John Powell shares this touching experience: “It was the day my father died. … In the small hospital room, I was supporting him in my arms, when … my father slumped back, and I lowered his head gently onto the pillow. I … told my mother … :
“‘It’s all over, Mom. Dad is dead.’
“She startled me. I will never know why these were her first words to me after his death. My mother said: ‘Oh, he was so proud of you. He loved you so much.’
“Somehow I knew … that these words were saying something very important to me. They were like a sudden shaft of light, like a startling thought I had never before absorbed. Yet there was a definite edge of pain, as though I were going to know my father better in death than I had ever known him in life.
“Later, while a doctor was verifying death, I was leaning against the wall in the far corner of the room, crying softly. A nurse came over to me and put a comforting arm around me. I couldn’t talk through my tears. I wanted to tell her:
“‘I’m not crying because my father is dead. I’m crying because my father never told me that he was proud of me. He never told me that he loved me. Of course, I was expected to know these things. I was expected to know the great part I played in his life and the great part I occupied of his heart, but he never told me.’” (The Secret of Staying in Love, Niles, Ill.: Argus, 1974, p. 68.)
How significant are God’s words when he took the time to vocalize his feelings with, “This is my beloved Son,” yes, even the powerful communication, “This is my beloved Son, in whom I am well pleased.” (Matt. 3:17.)
Often parents communicate most effectively with their children by the way they listen to and address each other. Their conversations showing gentleness and love are heard by our ever-alert, impressionable children. We must learn to communicate effectively not only by voice, but by tone, feeling, glances, mannerisms, and total personality. Too often when we are not able to converse with a daughter or wife we wonder, “What is wrong with her?” when we should be wondering, “What is wrong with our methods?” A meaningful smile, an appropriate pat on the shoulder, and a warm handshake are all-important. Silence isolates. Strained silent periods cause wonderment, hurt, and, most often, wrong conclusions.
God knows the full impact of continuing communication as he admonishes us to pray constantly. He, too, has promised to respond as we relate to him effectively.
Do Not Judge
5. A willingness to avoid judgment. Try to be understanding and not critical. Don’t display shock, alarm, or disgust with others’ comments or observations. Don’t react violently. Work within the framework of a person’s free agency. Convey the bright and optimistic approach. There is hope. There is a way back. There is a possibility for better understanding.
Let a common ground for personal decision be developed. “Neither do I condemn thee: go, and sin no more” (John 8:11) are words that are just as gentle and effective today as when they were first uttered.
Avoid imposing your values on others. When we can learn to deal with issues without involving personalities and at the same time avoid bias and emotions, we are on our way to effective family communications. When a family member makes a decision which may be inadequate or improper, do we have the ability and patience to convey the attitude that we don’t agree with his decision but he has the right of choice and is still a loved member of the family?
It is easy to point out mistakes and pass judgment. Sincere compliments and praise come much harder from most of us. It takes real maturity for a parent to apologize to a child for an error. An honest apology often makes the son or daughter feel surprisingly warm toward the mother or father or brother or sister. “For in many things we offend all. If any man offend not in word, the same is a perfect man, and able also to bridle the whole body.” (James 3:2.)
Be Worthy of Trust
6. A willingness to maintain confidences. Be worthy of trust even in trivial questions and observations. Weighty questions and observations will only follow if we have been trustworthy with the trivial. Treat innermost trusts and concerns with respect. Build on deserved trust. Individuals who are blessed to have a relationship with someone to whom they can confidently talk and trust are fortunate indeed. Who is to say a family trust is not greater than a community trust?
7. A willingness to practice patience. Patience in communication is that certain ingredient of conduct we hope others will exhibit toward us when we fail to measure up. Our own patience is developed when we are patient with others.
“Be patient; be sober; be temperate; have patience, faith, hope and charity.” (D&C 6:19.)
“I get sick and tired of listening to your complaints” and “I have told you a thousand times” are but two of many often-repeated family quotations that indicate patience is gone and channels of communication are plugged.
It takes courage to communicate patiently. We constantly need to express pride, hope, and love on a most sincere basis. Each of us needs to avoid coming through as one who has given up and has become totally weary in trying.
The correction of family members in front of others is to be avoided. Much more notice is taken in quiet, private conversation. Calm endurance is a priceless virtue in one’s relationship with all family members.
When family members tune each other out, communication is not taking place. Words spoken are unheard, unwanted, and resisted when we fail to understand the basics for proper interchange. Each must be willing to do his part to improve, since the family unit is the basic foundation of the Church. Proper communication will always be a main ingredient for building family solidarity and permanence.
I pray our Heavenly Father will help us to communicate more effectively in the home through a willingness to sacrifice, a willingness to listen, a willingness to vocalize feelings, a willingness to avoid judgment, a willingness to maintain confidences, and a willingness to practice patience. “How forcible are right words!” (Job 6:25.) Yes, how forcible are right words shared at the right moment with the right person.
May our gracious and kind Heavenly Father help us in our needs and desires for more effective family communication. Communication can help build family unity if we will work at it and sacrifice for it. For this goal, I pray in the name of the Lord Jesus Christ. Amen.
Listen to Learn
Elder Russell M. Nelson
Of the Quorum of the Twelve Apostles
In Conference Report, Apr. 1991, 27–28, 31; or Ensign, May 1991, 22–23, 25
Listen to Learn
In his invocation for this session of conference, Elder Hugh W. Pinnock prayed that we might listen carefully. Many articles in Church literature have dealt with the important art of listening.1 They support a proverb that teaches this vital lesson: “Hear counsel, and receive instruction, that thou mayest be wise” (Proverbs 19:20).2 Surely wisdom will come as we listen to learn from children, parents, partners, neighbors, Church leaders, and the Lord.
Parents and teachers, learn to listen, then listen to learn from children. A wise father once said, “I do a greater amount of good when I listen to my children than when I talk to them.”3
When our youngest daughter was about four years of age, I came home from hospital duties quite late one evening. I found my dear wife to be very weary. I don’t know why. She only had nine children underfoot all day. So I offered to get our four-year-old ready for bed. I began to give the orders: “Take off your clothes; hang them up; put on your pajamas; brush your teeth; say your prayers” and so on, commanding in a manner befitting a tough sergeant in the army. Suddenly she cocked her head to one side, looked at me with a wistful eye, and said, “Daddy, do you own me?”
She taught me an important lesson. I was using coercive methods on this sweet soul. To rule children by force is the technique of Satan, not of the Savior. No, we don’t own our children. Our parental privilege is to love them, to lead them, and to let them go.
The time to listen is when someone needs to be heard. Children are naturally eager to share their experiences, which range from triumphs of delight to trials of distress. Are we as eager to listen? If they try to express their anguish, is it possible for us to listen openly to a shocking experience without going into a state of shock ourselves? Can we listen without interrupting and without making snap judgments that slam shut the door of dialogue? It can remain open with the soothing reassurance that we believe in them and understand their feelings. Adults should not pretend an experience did not happen just because they might wish otherwise.
Even silence can be misinterpreted. A story was written of “a little boy [who] looked up at his mother and said, ‘Why are you mad at me?’ She answered, ‘I’m not angry at you. What makes you say that?’ ‘Well, your hands are on your hips, and you are not saying anything.’”4
Parents with teenage youth may find that time for listening is often less convenient but more important when young people feel lonely or troubled. And when they seem to deserve favor least, they may need it most.
Wise parents and teachers, listen to learn from children.
Children of all ages, learn to listen, and listen to learn from parents, as Elder [Dallin H.] Oaks taught us this morning. Spiritually or physically, it can be a matter of life and death.
Several years ago I was invited to give an important lecture at a medical school in New York City. The night before the lecture, Sister Nelson and I were invited to dinner at the home of our host professor. There he proudly introduced us to an honor medical student—his beautiful daughter.
Some weeks later that professor telephoned me in an obvious state of grief. I asked, “What is the matter?”
“Remember our daughter whom you met at our home?”
“Of course,” I replied. “I’ll never forget such a stunning young lady.”
Then her father sobbed and said, “Last night she was killed in an automobile accident!” Trying to gain composure, he continued: “She asked permission to go to a dance with a certain young man. I didn’t have a good feeling about it. I told her so and asked her not to go. She asked, ‘Why?’ I simply told her that I was uneasy. She had always been an obedient daughter, but she said that if I could not give her a good reason to decline, she wanted to go. And so she did. At the dance, alcoholic beverages were served. Her escort drank a bit—we don’t know how much. While returning home, he was driving too fast, missed a turn, and careened through a guardrail into a reservoir below. They were both submerged and taken to their death.”
As I shared my feeling of sadness, he concluded: “My grief is made worse because I had the distinct feeling that trouble lay ahead. Why couldn’t I have been more persuasive?”
This experience will not have been in vain if others can listen and learn from it. Children, honor your parents,5 even when they cannot give a satisfactory explanation for their feelings. Please have faith in this scripture, which applies to all age-groups: “Hear the instruction of thy father, and forsake not the law of thy mother” (Proverbs 1:8).
Wise children, listen to learn from parents.
Husbands and wives, learn to listen, and listen to learn from one another. I was amused to read of an experience recorded by Elder F. Burton Howard in his biography of President Marion G. Romney: “His good-humored love for Ida was manifested in many ways. He delighted in telling of her hearing loss. ‘I once went to see a doctor about her hearing,’ he would say. ‘He asked me how bad it was, and I said I didn’t know. He told me to go home and find out. The doctor instructed me to go into a far room and speak to her. Then I should move nearer and nearer until she does hear. Following the doctor’s instructions, I spoke to her from the bedroom while she was in the kitchen—no answer. I moved nearer and spoke again—no answer. So I went right up to the door of the kitchen and said, “Ida, can you hear me?” She responded, “What is it, Marion—I’ve answered you three times.”’”8
Even with normal hearing, some couples seem not to listen to one another. Taking time to talk is essential to keep lines of communication intact. If marriage is a prime relationship in life, it deserves prime time! Yet less important appointments are often given priority, leaving only leftover moments for listening to precious partners.
Keeping the garden of marriage well cultivated and free from weeds of neglect requires the time and commitment of love. It is not only a pleasant privilege, it is a scriptural requirement with promise of eternal glory.9
Wise partners, listen to learn from one another. …
The wise listen to learn from the Lord. I testify of Him and certify that as we “hearken and … hear the voice of the Lord,” we will be blessed, “for the hour of his coming is nigh” (D&C 133:16–17), in the name of Jesus Christ, amen.
Examples include the following:
Marvin J. Ashton, “Family Communications,” New Era, Oct. 1978, pp. 7–9.
Lynne Baker, “Please Take Time to Listen!!” Improvement Era, Nov. 1968, pp. 110–13.
Marilyn A. Bullock, “Listening to My Two-year-old,” Ensign, Jan. 1983, p. 70.
Henry B. Eyring, “Listen Together,” in 1988–89 Devotional and Fireside Speeches [Provo: Brigham Young University Press, 1989], pp. 11–21.
Winnifred C. Jardine, “Listen with All of You,” Ensign, Feb. 1974, p. 51.
Larry K. Langlois, “When Couples Don’t Listen to Each Other,” Ensign, Sept. 1989, pp. 16–19.
Boyd K. Packer, in Conference Report, Oct. 1979, pp. 27–31; or Ensign, Nov. 1979, pp. 19–21.
H. Burke Peterson, in Conference Report, Apr. 1990, pp. 105–8; or Ensign, May 1990, pp. 83–84.
“Giving with Your Ears,” Church News, 13 Jan. 1985, p. 16.
“Parents, Are You Listening?” Ensign, Feb. 1971, pp. 54–57.
George D. Durrant, “Take Time to Talk,” Ensign, Apr. 1973, p. 24; see also James 1:19.
Florence B. Pinnock, “Let’s Listen,” Improvement Era, Oct. 1964, pp. 872–73.
see also Colossians 3:20.
F. Burton Howard, Marion G. Romney: His Life and Faith [Salt Lake City: Bookcraft, 1988], pp. 144–45.