How to Work with Introverts
People who are outgoing, gregarious, and willing to take the spotlight are often seen as successful, especially in the business world. But there is a power in people with quieter personalities, and we need to learn how to draw on their insights.
Introverts tend to observe more than they speak, and they generally work out their thoughts and theories internally rather than by talking with others. They are quiet but not necessarily shy, although social interactions may leave them feeling drained. For some people with outgoing personalities, working with an introvert can be confusing or even frustrating. But if we learn how introverts work, how they share their thoughts, and what they need in order to be productive, our whole organization benefits.
Here are some characteristics of introverts that you should be aware of.
They participate less than others in group settings.
This can easily be misinterpreted; when someone doesn’t participate in a meeting, you might think that they aren’t interested, or that they just don’t care. This isn’t true. Introverts often have the most insightful answers, even if they don’t share them immediately. While others in the room might be saying the first things that come to mind, introverts are often processing the situation and looking for the best answer. In addition, many introverted people prefer speaking in smaller group settings rather than in a large conversation where they might feel that their opinions could go unheard or unacknowledged. If you notice that one of your employees is not speaking up about a topic but seems to have something to say, take the time to speak privately with this person. Introverts usually care deeply about important issues, and their insights may surprise you.
They tend to avoid conflict.
In a business environment where outgoing people often have to make decisions and deals in the “heat of battle,” introverted people might appear to be weak because they avoid contention. Don’t mistake their reticence for apathy or weakness: while others are bluntly speaking their minds, often to the detriment of their relationships with others, introverts are more likely to gather facts so that they can present a logical solution.
They may seem socially distant.
Introverts want to engage in meaningful conversation, but they struggle with small talk. They might not interact with other employees during social events, but they still care about others and want to feel included.
They don’t like to be surprised.
Make sure that meeting invites have an agenda and an objective so that everyone can come prepared. A social event with no plans or activities puts pressure on introverts to be spontaneous. Plan work events with a purpose, like playing a game, going to a sporting event, or providing service for the community.
We all have different personalities; we are diverse by design. When we show that we value and understand introverts, they will do their best work. In turn, we might learn to be more deliberate, more thoughtful, and more patient.